Guest Relations Manager - VIP Experience Specialist

Join Miss Fish, a premier hospitality brand in Bali, as our Guest Relations Manager and become the architect of unforgettable VIP experiences. In this pivotal role, you will cultivate and nurture relationships with our most valued guests, ensuring their loyalty and satisfaction. You'll be the face of our brand, creating personalized experiences that exceed expectations and leave a lasting impression. Miss Fish is known for its exceptional service and commitment to guest happiness, making it the perfect place to grow and thrive.

As a Guest Relations Manager, you'll spend your days engaging with our VIP guests, understanding their needs, and delivering tailored experiences. You'll work closely with our team to ensure every detail is perfect, from personalized amenities to exclusive perks. This role is perfect for someone who thrives in a dynamic environment and loves creating memorable moments.

Miss Fish offers a competitive salary, a vibrant work culture, and opportunities for professional growth. If you're passionate about hospitality and want to make a difference in the lives of our guests, we invite you to apply and be part of our journey.

📋 Tanggung Jawab Pekerjaan

• Develop and implement VIP guest programs to enhance loyalty and satisfaction.
• Create and deliver personalized experiences that exceed guest expectations.
• Manage and maintain relationships with high-value guests through regular communication and follow-ups.
• Coordinate with various departments to ensure seamless VIP experiences.
• Monitor guest feedback and make necessary improvements to our services.
• Represent Miss Fish at events and functions to maintain brand image and guest satisfaction.
• Stay updated with industry trends and best practices in hospitality.
• Ensure all VIP guest interactions are in line with Miss Fish's values and standards.

🎓 Kualifikasi & Syarat

• Minimum 5 years of experience in guest relations or hospitality management.
• Proven track record in managing and nurturing VIP guest relationships.
• Excellent communication and interpersonal skills.
• Strong organizational and problem-solving skills.
• Familiarity with CRM software such as Salesforce or HubSpot.
• Ability to work well under pressure and meet tight deadlines.
• Bachelor's degree in Hospitality Management, Business Administration, or a related field.
• Certification in hospitality management or a related field is a plus.

🛠️ Keahlian

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