Client Support Officer - Education Sector

Join Quipper, a leading EdTech company, as a Client Support Officer and play a pivotal role in driving customer success and retention for our partner schools across Bali. In this dynamic position, you will be the bridge between our innovative educational solution and our valued clients in Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, and Badung. You will be responsible for providing exceptional customer service, resolving issues promptly, and ensuring our partner schools have a seamless experience with our platform.

Quipper is committed to revolutionizing education through technology, and we are looking for a passionate and dedicated Client Support Officer to join our team. In this role, you will use tools like Zendesk, Slack, and Google Workspace to manage customer interactions efficiently. You will work closely with our product and sales teams to ensure our clients' needs are met and exceeded.

If you are a customer service enthusiast with a background in education or a related field, and you are eager to make a difference in the EdTech industry, we invite you to apply for this exciting opportunity. Quipper offers a competitive salary of IDR 6,000,000 - IDR 9,000,000 per month, along with a comprehensive benefits package.

📋 Tanggung Jawab Pekerjaan

• Provide exceptional customer support to partner schools, addressing their queries and concerns promptly and professionally.
• Resolve technical issues related to our educational platform, ensuring minimal downtime and maximum user satisfaction.
• Collaborate with the product and sales teams to gather feedback and improve our platform based on client needs.
• Manage customer interactions using tools like Zendesk, Slack, and Google Workspace.
• Monitor and analyze customer support metrics to identify trends and areas for improvement.
• Stay updated with industry trends and best practices in customer support and EdTech.
• Assist in the onboarding process for new partner schools, ensuring a smooth transition to our platform.
• Participate in team meetings and contribute to the development of customer support strategies.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Education, Customer Service, or a related field.
• Minimum 2 years of experience in customer support, preferably in the education sector.
• Strong communication and interpersonal skills, with the ability to build rapport with clients.
• Proficiency in English, both written and spoken.
• Familiarity with customer support tools like Zendesk, Slack, and Google Workspace.
• Analytical skills with the ability to monitor and analyze customer support metrics.
• Ability to work independently and as part of a team in a fast-paced environment.
• Passion for education and a commitment to driving customer success and retention.

🛠️ Keahlian

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