Senior Helpdesk Supervisor (ERP) - Onsite in Bali, Indonesia

Satellite Office · 📍 Canggu, Bali · Diposting 2026-10-09
FULL_TIME⭐ TERVERIFIKASI
IDR 15000000 - 25000000
Satellite Office is seeking a highly skilled and experienced Senior Helpdesk Supervisor to join our team in Canggu, Bali. This position is perfect for someone who is passionate about providing exceptional customer service and has a deep understanding of ERP systems. The ideal candidate will have a strong background in managing helpdesk operations and a proven track record of improving customer satisfaction and operational efficiency.

📋 Tanggung Jawab Pekerjaan

Oversee the daily operations of the helpdesk, ensuring high levels of customer satisfaction and service delivery.,Manage and mentor a team of helpdesk staff, providing guidance and support to ensure they meet performance targets.,Troubleshoot and resolve complex ERP-related issues, providing technical support to users.,Implement and maintain best practices for helpdesk operations, including service level agreements and performance metrics.,Collaborate with IT departments to ensure seamless integration of ERP systems and user support.,Conduct regular reviews of helpdesk performance, identifying areas for improvement and implementing necessary changes.,Provide training and development opportunities for helpdesk staff to enhance their skills and knowledge.,Maintain accurate records of helpdesk activities and performance metrics.

🎓 Kualifikasi & Syarat

Bachelor's degree in Information Technology, Computer Science, or a related field.,Minimum of 5 years of experience in a helpdesk or customer service role, with at least 2 years in a supervisory capacity.,Proven experience in managing ERP systems and providing technical support.,Strong leadership and team management skills.,Excellent communication and interpersonal skills.,Proficiency in English, both written and spoken.,Knowledge of Indonesian language is a plus.,Familiarity with project management tools and methodologies.

🛠️ Keahlian

ERP system knowledge (e.g.SAPOracleMicrosoft Dynamics)Technical troubleshooting and problem-solving skillsStrong analytical and problem-solving skillsAbility to work under pressure and meet tight deadlinesExcellent organizational and time management skillsCustomer service orientationProject management skillsTraining and development skills
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