Front Office Manager - Luxury Spa & Wellness (Bali, Indonesia)

Join Billion Onsen Spa Sdn Bhd as a Front Office Manager in the heart of Bali’s luxury wellness industry. This is a unique opportunity to lead a high-performing team in a serene, world-class spa environment. You will oversee front office operations, ensure exceptional guest experiences, and manage the reception, reservations, and customer service teams. With a salary range of Rp 12,000,000 - Rp 18,000,000 per month, this role offers competitive compensation and a chance to grow in a dynamic and supportive workplace. Located in Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, or Badung, you’ll be at the center of Bali’s vibrant wellness scene.

As a Front Office Manager at Billion Onsen Spa Sdn Bhd, you will be responsible for managing all front office operations, including guest check-in and check-out, reservations, and customer service. You will ensure that all guests receive a warm and personalized welcome, and that their stay is as enjoyable and seamless as possible. This role requires a strong understanding of hospitality and a passion for delivering exceptional guest experiences.

📋 Tanggung Jawab Pekerjaan

• Manage and lead the front office team, ensuring high standards of service and guest satisfaction.
• Oversee guest check-in and check-out processes, ensuring accuracy and efficiency.
• Handle reservations and booking requests, ensuring optimal room utilization and guest satisfaction.
• Manage customer service inquiries and complaints, ensuring timely and effective resolutions.
• Coordinate with other departments to ensure a seamless guest experience.
• Maintain and update guest records and databases using hotel management software.
• Ensure compliance with hotel policies and procedures.
• Monitor and report on front office performance metrics and KPIs.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Hospitality Management, Tourism, or a related field.
• Minimum of 5 years of experience in front office management, preferably in a luxury spa or resort environment.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Proficiency in English, both written and spoken.
• Familiarity with hotel management software, such as PMS (Property Management System).
• Knowledge of local regulations and industry best practices.
• Ability to work under pressure and manage multiple tasks simultaneously.

🛠️ Keahlian

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